CoachFloor Support

Need help with the CoachFloor app on iPhone or Android? Contact us, or find quick answers below.

When you email us, please include your name, your company, the device you use (iPhone or Android) and the app version if you can.

Signing in

How do I get an account?

CoachFloor is a workplace app. Your employer creates your account. If you don't have sign-in details, ask your manager or your company's CoachFloor admin.

I can't sign in

Check that you're using your work email. If you still can't sign in, contact your company's admin or email us.

Listening and the microphone

When does CoachFloor listen?

Listening stays off until your manager enables it for you and you agree. After that, it runs only while you have started it. Tap Stop at any time, for example at breaks or at the end of your shift.

How can I tell it's listening?

On iPhone, the microphone indicator at the top of the screen shows while CoachFloor is listening. On Android, a notification reads "CoachFloor is listening".

Turning off microphone access

• iPhone: Settings > Privacy & Security > Microphone, then turn off CoachFloor.
• Android: Settings > Apps > CoachFloor > Permissions > Microphone.

Privacy

CoachFloor does not keep recordings or transcripts, only the coaching results: summaries, scores and coaching points. Read the full Privacy Policy.

Deleting your account

Email coachfloor@autoservice.ai from your work email, or ask your company's admin. We delete your account and coaching results within 30 days, except where the law requires us to keep records. You don't need the app installed to make this request.