Last updated: October 25, 2026
CoachFloor listens to work conversations only while you have turned listening on. It keeps the coaching results, not the audio or transcripts.
This policy explains how AutoService AI Inc. ("CoachFloor", "we", "us") collects, uses and shares information when you use the CoachFloor Android app (package ai.coachfloor.app) and the related service at app.coachfloor.com (together, the "Service").
CoachFloor is a professional tool. Employers and businesses ("Organizations") give accounts to their staff so those staff can be coached on their conversations with customers. If your Organization gave you access, it may also have its own policies about how coaching results are used.
| Type | What it includes | Stored? |
|---|---|---|
| Account information | Name, work email, Organization, role, sign-in credentials | Yes, while your account is active |
| Conversation audio | Sound picked up by the phone's microphone while listening is on, including the voices of customers and coworkers | No. Processed to generate coaching, then discarded |
| Transcripts | Text produced from the audio during processing | No. Discarded after coaching is generated |
| Coaching results | Scores, feedback and suggestions about your conversations | Yes |
| Usage and device information | App version, device model, Android version, listening session start and stop times, crash and error logs | Yes |
We do not collect your location, contacts, photos or advertising ID, and the app contains no ads.
We use information only to run and improve the Service:
We do not sell personal information. We do not use conversation audio, transcripts or coaching results for advertising. We do not use your conversations or coaching results to train or improve AI models.
The microphone is used only after you tap Start listening, and it stops when you tap Stop.
Customers and coworkers may be heard in recorded conversations. Your Organization is responsible for giving them any notice and getting any consent required by local law before you turn listening on.
We share information only in these cases:
All data is encrypted in transit (HTTPS/TLS).
Audio and transcripts are deleted as soon as coaching results are generated. Other data is kept only as long as needed:
| Data | How long we keep it |
|---|---|
| Conversation audio | Not stored. Deleted after processing |
| Transcripts | Not stored. Deleted after processing |
| Coaching results | While your account is active, plus 30 days after it is closed |
| Account information | While your account is active, plus 30 days after it is closed |
| Logs and diagnostics | Up to 90 days |
Deleting your account. Email coachfloor@autoservice.ai from your work email, or ask your Organization's admin. We'll delete your account and coaching results within 30 days, except where the law requires us to keep records. You don't need the app installed to make this request.
We use encryption in transit (TLS) and at rest, access controls and audit logging to protect your information. Only staff who need access to run the Service can see account data or coaching results. No system is perfectly secure. If a breach affects your personal information, we'll notify you and your Organization as the law requires.
You control when the microphone is on, and you can ask to see or delete your data at any time.
CoachFloor is a workplace tool for adults 18 and over. We do not knowingly collect information from children. If we learn that we have, we will delete it.
If we change this policy, we'll update the date at the top. If the changes are material, we'll notify you in the app or by email before they take effect.